1. Try to remain calm, remember you may be the only source of information to the dispatcher. It is imperative that you can be understood. Remember trained emergency personnel will be at your house as soon as possible.
2. Tell the dispatcher your Location, Situation, Your name and Phone number, and other pertinent details such as people involved, descriptions of people or cars, time of occurrence.
3. If you are in immediate danger (burning house, etc.) remove yourself and your family or seek shelter if the situation allows first. If you have a cordless or cellular phone with you, be sure to program 911 on your cordless phone. You may not believe it but dialing 911 may be difficult due to limited sight, emotional state etc.
4. Dial 911 if the situation is an Emergency situation. Emergency situations are those situations in which a person’s health is immediately in jeopardy (injury, serious illness, thoughts of hurting oneself, serious car accident, etc.), a crime has occurred or may be occurring or any other act due to its serious nature demands immediate attention by the police or fire department (electrical lines down etc.). If the situation is not an emergency situation please do not call 911. There are a limited number of 911 lines. Call the routine line at 747-1616 to report non-emergency situations or to ask for non-emergency assistance.
5. When you call 911 stay on the line with the dispatcher until you are told by him or her to break the connection. Your assistance may be required to guide in officers etc.
6. If you are unable to speak or are incapacitated call 911 and stay on the line. Your call can be traced on the 911. Officers will be sent to your location.